City Utility Billing / Account Information

Your city utility bill includes water usage and garbage pick up. Septic systems are utilized for residents and businesses. Visit our Citizens Page to find out who handles your trash, electric and gas utilities. For questions, please contact City Hall or go to the Public Works page.

General Questions:

Why is my bill so high?

Your bill is based on how much water passes through your meter, so whether it is used or wasted, you pay for every drop. That is why it is important to use water wisely.

Why was my bill estimated?

Sometimes we have to estimate a meter reading. This happens when a meter is covered by a car, brush or limbs, ice, etc. When this happens, your water usage is estimated based on your past water use. Any overestimate or underestimate will be automatically corrected on your next bill. You can help us serve you better by keeping your meter uncovered and easy to reach.

What causes occasional taste and odor changes in my water?

All water has its own unique taste and odor characteristics. Lucas like many other water suppliers, occasionally experiences taste and odor changes. Algae, temperature changes, excessive rain or lack thereof are all constituents that can the alter taste and smell of the water. These changes do not affect the safety of the water.

ACH Customers

Water bills will be mailed out every month on or about the 25th.
ACH Customers will be able to examine their bills before the funds are deducted from their checking account. If the customer has a problem with their water bill they must contact the City of Lucas on or before the 8th of the month.

If no complaints are made City of Lucas will initiate the ACH on the 10th of every month unless the 10th falls on a weekend. If the 10th falls on a weekend the ACH will be initiated on the first working day following the weekend.